Shipping policy

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods

  • We ship across India using trusted courier partners.

  • Standard shipping and express shipping options are available at checkout.

  • Tracking details will be shared via email/SMS once the order is dispatched.

3. Delivery Timelines

  • Standard delivery: 5–7 business days.

  • Express delivery: 2–4 business days (available in select locations).

  • Rural or remote areas may take longer depending on courier availability.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on location and delivery method.

  • Free shipping may be offered during promotions or on orders above a certain value.

5. International Shipping

  • Currently, smthreads.in ships only within India.

  • International shipping options may be introduced in the future.

6. Delays & Exceptions

  • Delivery delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues.

  • SM Threads is not liable for delays caused by third-party logistics providers.

7. Order Tracking

  • Customers can track their orders using the tracking link provided via email/SMS.

  • For assistance, contact our support team at smthreads26@gmail.com

  • For assistance, contact on 9898569461

8. Lost or Damaged Packages

  • If your package is lost or damaged in transit, please notify us within 48 hours of the expected delivery date.

  • We will coordinate with the courier partner to resolve the issue or provide a replacement/refund.