Refund policy
Last updated: [01-May-2026, Version 1.0]
1. Returns
We want you to be satisfied with your purchase. If you’re not completely happy, you may request a return under the following conditions:
- Items must be returned within 3 days of delivery
- Products must be unused, unworn, and in original packaging
- Proof of purchase (order ID or receipt) is required
Non-returnable items (if applicable):
- Customized or made-to-order products
2. Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, the refund will be processed within [5–10 business days]
- Refunds will be issued to your original payment method
3. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
To request an exchange, contact us at: smthreads26@gmail.com
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges are non-refundable
- We recommend using a trackable shipping method
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (processing delays can occur)
- If still unresolved, contact us at [smthreads26@gmail.com]