FAQs

Orders & Shipping

Q1. How can I place an order?
You can place an order directly through our website by selecting your favorite outfit, choosing the size, and proceeding to checkout.

Q2. Do you offer Cash on Delivery (COD)?
No

Q3. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location.

Q4. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via SMS or email.

Returns & Exchanges

Q5. What is your return policy?
We accept returns within 3 days of delivery if the item is unused and in original condition.

Q6. Can I exchange a product for another size?
Yes, size exchanges are available depending on stock availability.

Q7. How long does the refund process take?
Refunds are usually processed within 5–7 business days after the returned item is received and inspected.

Products & Sizes

Q8. How do I choose the correct size?
You can refer to our size chart available on each product page.

Q9. Are the product colors exactly the same as shown in pictures?
We try to display colors as accurately as possible, but slight variations may occur due to lighting and screen settings.

Q10. Do you restock sold-out items?
Some popular products are restocked. Follow our social media pages for updates.

Payments

Q11. Which payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets.

Q12. Is online payment secure?
Yes, all transactions are protected with secure payment gateways and encryption.

Customer Support

Q13. How can I contact SM Threads?
You can contact us through email, Instagram, WhatsApp, or our Contact Us page.

Q14. What are your customer support hours?
Our support team is available Monday to Saturday, 10 AM to 7 PM.

Customization & Fashion

Q15. Do you offer customized stitching or designs?
No

Q16. Are your outfits suitable for parties and festive wear?
Yes, SM Threads offers casual, partywear, festive, and trendy fashion collections.

Short Closing Line

Still have questions?
We’re always here to help you shop with confidence at SM Threads.